The Digital Backbone: How CIOs Will Lead AI Transformation by 2028

By 2028, the Chief Information Officer (CIO) will be a mission-critical strategist, guiding organizations through complexity, convergence, and constant innovation. CIOs will lead the charge in embedding AI into every digital system, business process, and data architecture to fuel real-time decision-making, enterprise resilience, and scalable transformation. From intelligent data fabrics and AI service management to digital trust systems and platform unification, CIOs will be at the helm of shaping AI, future-proof organizations.

Use Case #1: Intelligent Enterprise Data Fabric and Decision Intelligence

By 2028, CIOs will oversee intelligent data fabrics that unify structured and unstructured data across silos, enable real-time access, and power AI decision engines enterprise-wide.

What It Means in Action